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Frequently Asked Questions

Q: How do I identify a fish?
A: Simply open the app, tap the camera icon, and point your camera at the fish. Make sure the fish is well-lit and clearly visible for the best identification results.

Q: Why isn’t my fish being recognized?
A: Ensure the fish is well-lit, clearly visible, and the entire fish is in the camera frame. Some rare species may not be in our database yet, or the image quality may need improvement.

Q: How accurate is the fish identification?
A: Our AI-powered identification system is trained on thousands of fish species and provides highly accurate results. However, we recommend confirming with additional sources for scientific purposes.

Q: How do I upgrade to premium features?
A: You can upgrade to Fish Identifier Pro directly within the app by tapping on the premium features section.

Q: How do I request a refund?
A: For App Store purchases, you can request a refund directly through Apple. Click here to visit Apple’s refund request page or visit the App Store app > your profile > Purchase History > find the app > Report a Problem.

We typically respond to support requests within 24-48 hours during business days.